Built for feedback you can trust and act on

Everything from the first question to the last insight

• Surveys & builder

  NPS, CSAT, Customer Effort, General Feedback and Freestyle surveys, custom scales, picture answers, pillars and spreadsheet import.

  • Five survey types, each scored the right way
  • Custom scales with your labels and your values
  • Pictures as answers
  • Pillars, order and the small things that save time

• Distribution & people

  One audience with your grouping fields, Excel and CSV import, email and SMS launches, personal one-time links and open share links.

  • One audience, organised your way
  • Import from Excel or CSV
  • Launch to everyone, a slice, or the people who haven't answered
  • Saved message templates for email and SMS

• Insights & results

  Favourability gauge, answer distribution, drivers by pillar and question, strengths and opportunities, a 12-week trend and comparisons.

  • Favourability at a glance
  • How answers split
  • Drivers by pillar and question
  • Strengths and opportunities

• Privacy & confidentiality

  Confidential and anonymous modes, minimum group sizes, survey keys kept out of URLs and logs, and no record of the language people answer in.

  • Confidential mode
  • Anonymous mode
  • Fixed once published
  • Respondents see the promise

• Languages

  English, Arabic (right-to-left), Tamil and Hindi on one link, inline translation per question, and fallback to your default language.

  • Four languages, right-to-left included
  • Translate inline, card by card
  • Respondents choose their language
  • Add a language after publishing

• Teams & security

  Team invitations, page-level roles, an activity log for everyone, support access only when you allow it, and two-step sign-in.

  • Invite your team
  • Roles, page by page
  • An activity log for everyone
  • Support access, only when you open it