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Insights & results

See what drives the score, not just the score

Results built around favourability: how answers split, which pillars and questions lift it or hold it back, and how it moves week by week — filtered and compared by your own grouping fields.

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  1. Favourability at a glance

    Favourability is the share of scale answers in the top points — top-2 on a 1–5 scale, top-3 on 0–10. It is shown on a gauge with five bands, from Very poor to Excellent, and the band is always written next to the colour.

  2. How answers split

    Every pillar and every question shows its favourable, neutral and unfavourable split, so a middling score that hides strong opinions on both sides doesn't slip past you.

  3. Drivers by pillar and question

    Open each pillar to see its questions with the number of answers, the average and the favourable share. Spot exactly which part of the experience pulls the result up or down.

  4. Strengths and opportunities

    An executive summary lists the highest- and lowest-scoring questions, so the conversation starts with what to keep and what to fix.

  5. Trend, filters and comparisons

    Follow weekly favourability over the last 12 weeks. Filter results by grouping-field values and compare by department, region or any other field — groups too small to protect confidentiality stay hidden.

  6. Participation and your organisation at a glance

    Each survey shows invited, responded and response rate. The home dashboard brings every survey together: totals, responses in the last 30 days, a six-month trend, scores by survey type and your most-answered surveys.

    • NPS, CSAT, effort and rating scores are kept on their own scales — never averaged together

Surveys & builder

NPS, CSAT, Customer Effort, General Feedback and Freestyle surveys, custom scales, picture answers, pillars and spreadsheet import.

Distribution & people

One audience with your grouping fields, Excel and CSV import, email and SMS launches, personal one-time links and open share links.

Privacy & confidentiality

Confidential and anonymous modes, minimum group sizes, survey keys kept out of URLs and logs, and no record of the language people answer in.

Languages

English, Arabic (right-to-left), Tamil and Hindi on one link, inline translation per question, and fallback to your default language.

Teams & security

Team invitations, page-level roles, an activity log for everyone, support access only when you allow it, and two-step sign-in.

Find out what your people really think

Start a 7-day free trial with every survey type, or talk to us about rolling bebon out across your organisation.

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